TERMS & CONDITIONS
We hope you’ll enjoy your stay! Our policies are intended to keep guests safe and enhance everyone’s experience. We thank you for staying with us and keeping a family-friendly atmosphere!
CHECK-IN & CHECK-OUT TIMES
Check-in 3 PM / check-out 11 AM
River Rentals arrive 15 minutes before your shuttle time.
GENERAL POLICIES
By accepting these terms and conditions, I, hereby acknowledge that I will inform all occupants, family members, and guests about these terms and conditions and that all such individuals agree to be bound by and comply with these terms and conditions.
SAFETY: Guests must be responsible for any minors in their party. On-site swimming pool and river, pose serious safety risks to children, those who cannot swim, or who are not very strong swimmers.
QUIET TIME: Quiet Hours 10 PM to 8 AM along with normal consideration for others.
POOL: Swimming is included with your campsite or cabin reservation. All guests of campers/cabins must purchase a day pass for swimming. Please see the pool policy for more information.
FIRE RINGS & WOOD: Keep fire rings in their location. If the fire ring is moved and results in a new burn spot, you will be charged a $100 fee. Please do not burn trash of any kind. Firewood may be purchased at the office.
PERSONAL VEHICLES: The speed limit is 10 MPH. ATVs, UTVs, golf carts, and other motorized items are not allowed.
PETS: Two dogs maximum per site. All dogs must be friendly, quiet, cleaned up after, vaccinated, on a leash, and with their owner at all times. Excessive barking will not be allowed. Pets are not allowed in the swimming pool or beach area but you may take them swimming in the Upper Iowa River.
PARK USE: Fireworks, firearms, over-intoxication, and disorderly conduct will not be tolerated. All trash must be disposed of properly. Please do not chop, hang on branches, or nail/screw any item to the trees.
Prices may change without notice. All rates are subject to state and local taxes. Violations of policies may result in removal from the property without refund. Commercial photography/videography may occur on-site. We reserve the right to use any photo or video taken at Upper Iowa Resort for marketing purposes.
CAMPING POLICIES
We do our best to keep the campground clean and the lawn healthy. Sites are inspected after checkout.
- Move rugs and tents every two days to protect the grass.
- Do not dump grease on the lawn OR move the fire ring.
- Remove all trash from your site before departing. Dumpsters are located near the entrance.
- Items/trash left behind and damages to the site will be assessed and charged to the card on file.
CAMPERs/RVs: One camper per site. If the site has a gravel pad, the camper must park on it. No rugs on sites with a cement pad. Rugs may be used on other sites as long as you roll them up every two days to protect the grass. Dumping greywater is not allowed.
DUMP STATIONS: One at the entrance to the campground and one located next to the back bathroom. Paper products only. No personal hygiene products. During an extended stay, we have a honey wagon if you need to have your tanks emptied. The honey wagon only runs during the week. Please inquire at the office.
TENTS: Tents need to be moved every two days to protect the grass. You may put a tent on a site for your children, otherwise, additional tents will pay an additional tent fee of $20 per night.
CABIN POLICIES
Smoking is not allowed in any of the cabins. Violators will be charged $250. Please place all the furniture back in the arrangement in which you found it. Any damage or missing inventory that occurs during your stay will be charged to the card on file.
PETS: Pets are not allowed in the signature cabins. Pets are allowed in the cozy cottages for $50 per stay for up to two pets. Pets must remain in a carrier or kennel if you are away from the cabin. Damage caused by pets will be charged to the card on file.
MAINTENANCE: We can not guarantee against mechanical failure of heating, air conditioning, wifi, or other appliances. Please report any inoperative equipment to us immediately. We will make every reasonable effort to have repairs done quickly and efficiently.
CANCELLATION POLICY
If you need to cancel your campsite or cabin reservation, please email upperiowaresort@gmail.com.
- A 25% deposit is due at booking and is non-refundable.
- 24-hour grace period after booking → full refund
- Cancel 8+ days before arrival → deposit is forfeited
- Cancel 2–7 days before arrival → 50% of your reservation is charged
- Cancel within 48 hours of check-in time or no-show → 100% of your reservation is charged
- No refunds for early departures
The resort operates rain or shine. Refunds are not issued for weather, natural disasters, river conditions, illness, travel changes, or any other uncontrollable or unforeseeable situations.
POOL POLICY
Swimming is included with your campsite or cabin reservation. All guests of campers/cabins must purchase a day pass for swimming. A day pass is $5-10 per person.
The pool does not have a lifeguard. Swim at your own risk. Children must have adult supervision. Pets are not allowed in the pool. No glass containers. Please keep the pool and picnic area clean. After-hours swimming is not allowed.
RIVER RENTALS
Canoes, kayaks, and inner tubes are sent out in working order. If canoes, kayaks, inner tubes, life jackets, or paddles are damaged during your use, you will be responsible for paying for that damaged or lost item. Down payments are required if you are not staying at the campground. Down payments are non-refundable. The only exception is if we are unable to send rentals out due to river or weather conditions. In that case, down payments will be refunded.
RELEASE, INDEMNIFICATION, AND HOLD HARMLESS AGREEMENT
By booking a reservation or entering Upper Iowa Resort, LLC (“Releasees”), I acknowledge, understand, and agree to the following:
I understand that camping, swimming, river access, use of rental equipment, playgrounds, recreational areas, fire pits, cabins, and participation in outdoor activities involve known and unknown risks. These include slips, trips, falls, drowning, injuries from uneven terrain, rocks, roots, weather events such as storms, flooding or freezing, erosion, rising river levels, falling trees or branches, fire, wildlife, insects, and hazards associated with playgrounds, open areas, and recreational equipment, as well as risks created by the actions of other guests or visitors. These risks may result in injury, illness, paralysis, permanent disability, death, or property damage.
I voluntarily assume all risks associated with being on the property or using any facility, equipment, or amenity, whether caused by my actions, the actions of others, natural conditions, environmental factors, equipment or facility issues, or the ordinary negligence of the Releasees. If at any time I believe conditions are unsafe or I am unable to participate safely, I will discontinue participation immediately.
I release, waive, and forever discharge Upper Iowa Resort, its owners, managers, and employees from any and all claims, liabilities, or causes of action arising from injury, death, or property damage connected to my stay, presence, or participation in any activity, including claims based on ordinary negligence. This release does not apply to intentional misconduct.
I agree to indemnify and hold harmless Releasees from all claims, damages, losses, attorney fees, or expenses arising from my actions or the actions of any minor, guest, or pet in my party, including any damage or injury caused by myself or anyone under my responsibility, as well as violations of resort rules.
I am responsible for supervising all minors in my care at all times, especially near the pool, river, playgrounds, roads, and fire pits. I agree to follow all posted rules and staff instructions and to ensure my entire party does the same.
I understand that Upper Iowa Resort is not responsible for damage to personal property—including RVs, vehicles, tents, gear, or belongings—caused by weather, flooding, freezing, erosion, fire, falling branches or trees, wildlife, insects, or other natural conditions. I certify that I have adequate insurance to cover such losses or agree to bear them personally.
I also understand that Upper Iowa Resort is not responsible for injuries, damages, or incidents caused by other guests, visitors, or third parties.
If any part of this agreement is found invalid, the remaining provisions shall remain in full force and effect. Making a reservation, signing electronically, or entering the property serves as my agreement to this release.